With the intensified competition that businesses face today, the key to success is how well your company services its customers. Learn the skills that will help improve customer loyalty and increase revenue for your organization.
We begin any training initiative with a customization process. This means that we would meet with the management staff, along with some of the individual participants to determine the gaps between where they are today and where they need to be. We will then customize a specific program to meet those challenges.
We begin any training initiative with a customization process. This means that we would meet with the management staff, along with some of the individual participants to determine the gaps between where they are today and where they need to be. We will then customize a specific program to meet those challenges.
Below are just a few topics that are offered by PDG for a customized leadership training initiative:
Telephone techniques
Handling difficult customers
Managing stress
Listening skills
Questioning techniques
Maintaining professionalism
Call coaching & monitoring
Building agreement
Handling difficult customers
Managing stress
Listening skills
Questioning techniques
Maintaining professionalism
Call coaching & monitoring
Building agreement
Establishing first impressions
Relationship building
Understanding different Social Styles
Words to use & avoid
Understanding the key determinants to retention
SERVICE
CUSTOMER
|
|
|
|
|
|
|
