With the intensified competition that businesses face today, the key to success is how well your company services its customers. Learn the skills that will help improve customer loyalty and increase revenue for your organization.

We begin any training initiative with a customization process. This means that we would meet with the management staff, along with some of the individual participants to determine the gaps between where they are today and where they need to be. We will then customize a specific program to meet those challenges.
Below are just a few topics that are offered by PDG for a customized leadership training initiative:
Telephone techniques

Handling difficult customers 

Managing stress 

Listening skills 

Questioning techniques 

Maintaining professionalism 

Call coaching & monitoring 

Building agreement

Establishing first impressions

Relationship building

Understanding different Social Styles

Words to use & avoid

Understanding the key determinants to retention