We can also incorporate coaching throughout the implementation of our programs. We feel that the best way to develop people is to coach and mentor them. When we train someone in new and advanced skills, they are more apt to successfully apply them when we can provide a mentoring environment on an individual basis. This allows us to problem solve, to encourage, to review, and to reinforce progress.
We also work with many organizations in training their management team to be better coaches. By providing a combination of training and coaching, this enables us to individualize our efforts and to maximize and improve their performance.
COACHING
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Our coaching process may also include the use of Performance Assessments. When we work with management and executives, we partner with Profiles International, a world leader specializing in a host of employment assessments that help companies gain a competitive advantage.
Some tools used to work with management include: CheckPoint360°™ or Profile Teams Analysis. When we coach your Sales & Customer Service staff, we use our Profiles Sales Indicator™ or Customer Service Perspective™ profile to analyze each person's behaviors, skills and attitudes. These important tools provide you with a comprehensive understanding of their strengths, areas for improvement, patterns, and overall performance. We can also spend time monitoring telephone calls of each sales & service professional. We also attend face-to-face customer meetings in order to give specific one-on-one feedback and coaching.
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